Welcome Center Staff
Company Name: Lima Family YMCA
City Where Job is Available: Lima,
Deadline for Application: 03/02/2023
Job Description: OUR CULTURE: Our mission and core values are brought to life by our culture. It’s who we are, who we aspire to be, and how we show up every day. We are cause-driven. We don’t just show up; we show up with purpose. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing; we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger, beginning with you.
YOUR ROLE: We act with intentionality to connect people to our cause through our service and engagement principles.
Every day we:
• Welcome– Smile, greet members by name, introduce ourselves
• Connect– Ask questions, share a story, introduce them to other staff and members
• Support– Affirm and encourage them, wish them well
• Invite – Share opportunities to get involved and give back to the community
Join us and help transform lives.
Department: Membership
Type: Part Time
Days: 9am-4pm
Evenings: 12pm-8pm
And Weekends
Min. Experience: Student (High School)
Days: 9am-4pm
Evenings: 12pm-8pm
And Weekends
Pay Rate:
$11.00 per hour
General Function:
Under the direction of the Vice President, the welcome center staff member is responsible for informing and serving YMCA members and patrons according to YMCA policies and procedures, and exhibiting the core values of caring, honesty, respect, and responsibility in all aspects of their work with the Lima Family YMCA.
Benefits:
Free Individual membership to the Lima Family YMCA
403b Retirement Savings Account
YMCA Apparel
Contact Name: Megan Shepler
Contact Email: megan.shepler@jfs.ohio.gov
Qualifications: Qualifications:
• High school graduate, or in process of acquiring
• Reliable transportation to attend work.
• Team player with a positive, service-oriented attitude.
• Interested in contributing to the mission of the YMCA.
• Outgoing personality and strong customer service skills.
Essential Functions
• Greet all members and visitors with a smile and a personal greeting. Employ effective sales/customer relations techniques.
• Properly perform switchboard operations as required, including; answering all calls on or before the third ring, providing standard information in response to inquiries, transferring all calls to the proper extension.
• Consistently use the facility access system to scan all membership data cards or enter forgotten card information for all members.
• Check program participant’s cards to assure that the card is current.
• Answer membership/program inquiries, explain membership enrollment information and complete membership applications and related record keeping as necessary.
• Maintain membership records and logs following Reception Center Policy.
• Uphold and exemplify the principles of the YMCA Exceeding Expectations Program.
• Perform all other duties as assigned by the supervisor.
• Employees are held responsible for the duties of the job.
• Responsible for strict adherence to all branch/department policies and procedures related to safety and conduct rules and other regulations.
• Attend all required trainings and any other meetings as determined by your supervisor.
• Other duties as assigned.