Company Name: K&M Tire
City Where Job is Available: Delphos, OH
Deadline for Application: October 16, 2020
Job Description: IT Support Representative – OMJ Reference #219289728
The IT Support Representative reports directly to the Director of Support Services. Responsibilities include but are not limited to: setup and maintenance of computers, Cat6 wiring and front-line support for all customers and any employee computer problems at all locations.
Job Duties & Responsibilities:
• Maintain and support phones, workstations, laptops, and applications for the entire company.
• Thorough and efficient answering of support calls.
• Provides technical assistance and education to customers via telephone, remote access applications and live chat on computer and peripheral related issues (i.e. basic anti-virus/spyware, basic application operation, wireless applications and data backup).
• Troubleshoot via phone or live chat hardware, software and operating system problems/failures to identify hardware/software related failures.
• Responsible for reporting reoccurring issues to Director of Support Services so necessary infrastructure changes can be made.
• To follow directions of the company and management while adhering to company policies and the employee handbook.
• Responsible for maintaining and performing daily, monthly and yearly backups.
• Other duties as assigned.
Job Requirements:
• To possess a servant attitude towards supporting our customers.
• The ability to have a high level of confidentiality with information and conversations.
• To have excellent organizational skills and to be able to prioritize tasks.
• To be able to work in a multi-tasking environment.
• To be service oriented with excellent communication skills.
• To work in a professional manner.
• Must have the ability to work independently.
• Must be willing to travel occasionally to other locations within the company.
• Must be willing and able to work after normal business hours or weekends.
• Must be willing and able to assist with after hour calls.
Minimum Qualifications: High School Diploma and 6 months of PC experience, or an Associate degree in a computer related field.
To Apply: Complete online application at: https://recruiting.paylocity.com/recruiting/jobs/Details/320197/KM-Tire/IT-Support-Representative
Qualifications: IT Support Representative – OMJ Reference #219289728
The IT Support Representative reports directly to the Director of Support Services. Responsibilities include but are not limited to: setup and maintenance of computers, Cat6 wiring and front-line support for all customers and any employee computer problems at all locations.
Job Duties & Responsibilities:
• Maintain and support phones, workstations, laptops, and applications for the entire company.
• Thorough and efficient answering of support calls.
• Provides technical assistance and education to customers via telephone, remote access applications and live chat on computer and peripheral related issues (i.e. basic anti-virus/spyware, basic application operation, wireless applications and data backup).
• Troubleshoot via phone or live chat hardware, software and operating system problems/failures to identify hardware/software related failures.
• Responsible for reporting reoccurring issues to Director of Support Services so necessary infrastructure changes can be made.
• To follow directions of the company and management while adhering to company policies and the employee handbook.
• Responsible for maintaining and performing daily, monthly and yearly backups.
• Other duties as assigned.
Job Requirements:
• To possess a servant attitude towards supporting our customers.
• The ability to have a high level of confidentiality with information and conversations.
• To have excellent organizational skills and to be able to prioritize tasks.
• To be able to work in a multi-tasking environment.
• To be service oriented with excellent communication skills.
• To work in a professional manner.
• Must have the ability to work independently.
• Must be willing to travel occasionally to other locations within the company.
• Must be willing and able to work after normal business hours or weekends.
• Must be willing and able to assist with after hour calls.
Minimum Qualifications: High School Diploma and 6 months of PC experience, or an Associate degree in a computer related field.
To Apply: Complete online application at: https://recruiting.paylocity.com/recruiting/jobs/Details/320197/KM-Tire/IT-Support-Representative
Preferred Contact Method: Website