Virtual Customer service representative

Company Name:
Summit Construction LLC
Company Address:
21 Middle Rd
Milton, Vermont 05468
Date Job is Available:
June 1st, 2023
Deadline for Application:
June 30th, 2023
Job Description:
Job Title: Virtual Customer Service Representative Responsibilities:
  1. Respond to customer inquiries: Handle customer inquiries, requests, and complaints through various communication channels, such as phone, email, or chat, providing timely and accurate information.
  2. Provide excellent customer service: Ensure a positive customer experience by actively listening to customers, addressing their concerns, and resolving issues to the best of your ability.
  3. Troubleshoot and problem solve: Use critical thinking and problem-solving skills to identify and resolve customer issues, including technical problems, billing inquiries, or product/service-related concerns.
  4. Maintain customer records: Accurately document customer interactions, inquiries, and resolutions in the company's customer management system for future reference and analysis.
  5. Process orders and returns: Assist customers with placing orders, processing returns, and managing any related issues or concerns.
  6. Collaborate with team members: Work collaboratively with other customer service representatives and relevant departments to ensure customer satisfaction and problem resolution.
  7. Follow company policies and procedures: Adhere to company guidelines, service standards, and compliance regulations when interacting with customers and handling their inquiries or concerns.
  8. Upsell or cross-sell: Identify opportunities to promote additional products or services to customers based on their needs and preferences.
Qualifications:
  1. High school diploma or equivalent.
  2. Prior customer service experience, preferably in a virtual or remote setting, is beneficial.
  3. Strong communication skills: Excellent verbal and written communication skills to effectively interact with customers and convey information clearly and professionally.
  4. Empathy and patience: Ability to empathize with customers, remain calm under pressure, and demonstrate patience when dealing with challenging situations or difficult customers.
  5. Problem-solving skills: Strong analytical and problem-solving abilities to identify customer issues, troubleshoot effectively, and find appropriate resolutions.
  6. Technical proficiency: Comfortable using computer systems, navigating multiple software applications, and working with various communication tools and platforms.
  7. Adaptability and flexibility: Ability to adapt to changing priorities, multitask effectively, and work in a fast-paced, virtual environment.
  8. Professionalism: Maintain a professional and courteous demeanor while representing the company and interacting with customers.
  9. Time management and organizational skills: Ability to manage time efficiently, prioritize tasks, and meet performance targets or deadlines.
  10. Customer-centric mindset: A genuine desire to provide exceptional customer service and ensure customer satisfaction.
How to Apply
Contact Name: Brian Sharp
Contact Email: [email protected]
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