Service Writer

Company Name:
Elida Road Tire Service
Company Address:
4240 Elida Rd.
Lima, OH 45807
Date Job is Available:
October 27th, 2023
Deadline for Application:
December 31st, 2023
Job Description:
Work with a local team that’s dedicated to excellent service and a superb customer experience. Elida Road Tire Service has been servicing the Lima, Elida and surrounding area for 35+ years. Elida Road Tire Service was started by Brian and Diana Neeley back in 1980. They have built a business founded on trust, honesty and family values and are dedicated to the customer. Job Duties
  • Developing strong customer relationships through successful management of customer needs
  • Maintaining computerized customer profile information
  • Monitoring customer records to check for regular scheduled servicing and future work
  • Develop cost estimates, logging needed parts, and the time needed for repairs
  • Schedule the most appropriate Service Technician for each job
  • Convey all necessary information regarding costs, parts, work and Technicians to customers
  • Call the customer to arrange appointments
  • Meet with customers to discuss their requirements and relay those requirements to the Service Technicians
  • Contact customers in the case of additional work to relay the details and extra costs
  • Enter the details of repair jobs on the company’s network and prepare repair instructions
  Job Requirements
  • Computer literacy and knowledge of office software programs
  • Excellent communication and customer service skills
  • Management skills
  • Committed to working long-term
  • Strong record-keeping skills
  • The ability to understand and relate technical issues to the service team from customers’ non-technical descriptions
  • High School Diploma
  • Valid driver's license
  • 8:00a.m. – 5:30p.m. M – F
  • Hourly + Commission on sales/month
To Apply: Send resume to [email protected] with “ERTS – Service Writer” in the subject line OR interested candidates can apply in store located at 4240 Elida Rd., Lima, OH 45807.
How to Apply
Contact Name: Kyler Washam
Contact Email: [email protected]
Apply-In-Person: 4240 Elida Rd.